This policy applies to services supplied by LEADGEN SERVICES AUSTRALIA PTY LTD (ABN 87 703 447 081) (“we”, “us”, “our”). It forms part of our Terms of Service.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Your subscription
- LeadGen Engine is a recurring monthly subscription, billed in advance in Australian dollars through our payment provider, Stripe.
- There is no minimum term and no lock-in contract.
- There is no setup fee.
How to cancel
You can cancel at any time by:
- emailing support@leadgenservicesaustralia.com.au from the email address on your account, or
- calling us on 0481 943 786 during business hours. We will confirm the cancellation in writing.
We confirm every cancellation by email within one business day.
When cancellation takes effect
Cancellation takes effect at the end of your current billing period. You won't be charged again, and the services continue until the end of the period you have already paid for.
Subscription fees for a billing period that has already started are not refunded on a pro-rata basis when you cancel for convenience. This does not affect your rights under the Australian Consumer Law.
When we will refund you
We will refund you, in full or in part as appropriate, if:
- you are entitled to a refund under the Australian Consumer Law;
- you were charged in error, including a duplicate charge or a charge after your cancellation took effect;
- we end your subscription for a reason other than your breach of our terms, in which case we refund the unused portion of the current billing period; or
- we have agreed in writing to provide a refund.
How to request a refund
Email support@leadgenservicesaustralia.com.au with your name, business name and the reason for your request. We will respond within one business day and aim to resolve every request within 10 business days. Approved refunds are paid to the original payment method. Your bank may take a few further days to process them.
Price changes
We give at least 30 days' written notice before any change to your subscription price. If you don't wish to continue at the new price, you can cancel before it applies without any charge at the new rate.
Disputes
If you're unhappy with a charge, please contact us first. Most issues can be fixed quickly. This does not limit your right to contact your card issuer or a consumer protection agency such as Consumer Affairs Victoria.
Contact
LEADGEN SERVICES AUSTRALIA PTY LTD
Email: support@leadgenservicesaustralia.com.au
Phone: 0481 943 786 or 0457 481 513