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Leadgen Services Australia

Legal

Terms of Service

The terms that apply when you use this website or subscribe to LeadGen Engine.

Last updated: 27 October 2026

1. About these terms

These terms are an agreement between you and LEADGEN SERVICES AUSTRALIA PTY LTD (ABN 87 703 447 081, ACN 703 447 081) of 27 Walkhill Drive, Wollert VIC 3750 (“we”, “us”, “our”). They apply to your use of this website and to the services we supply. By subscribing, you agree to these terms, our Refund & Cancellation Policy and our Privacy Policy.

2. Our services

We supply the following services to Australian businesses as part of LeadGen Engine:

  • Optimise your business presence: Make your business easy to find and easy to trust, on Google, in directories, on your website and in AI search.

The specific work for your business is agreed with you in writing after your audit. Work outside the subscription inclusions is quoted separately in writing and only goes ahead once you approve the quote.

3. The LeadGen Engine subscription

  • LeadGen Engine is a recurring subscription billed monthly in advance, in Australian dollars, by card through our payment provider, Stripe.
  • The monthly price is $485 AUD, shown on our website and at checkout before you subscribe.
  • The subscription renews automatically each month until it is cancelled.
  • There is no minimum term and no lock-in contract.
  • We give at least 30 days' written notice of any price change. You can cancel before the new price applies.
  • If a payment fails, we will let you know and give you a reasonable opportunity to update your payment details. If payment remains outstanding after 14 days' written notice, we may pause the services until it is paid.

Delivery

  • Services are delivered remotely by our team in Australia.
  • We contact you within one business day of subscribing to book your onboarding call.
  • Your audit and written plan are delivered within 10 business days of onboarding, then work continues each month.
  • Each month you receive a written report and a short check-in.

4. Cancellation and refunds

You can cancel at any time. Cancellation takes effect at the end of your current billing period. Refunds are covered in our Refund & Cancellation Policy.

We may end your subscription by giving you at least 30 days' written notice, in which case we will refund any fees you have paid for services not yet supplied. We may end it sooner if you materially breach these terms and don't fix the breach within 14 days of our written notice.

5. Your responsibilities

  • Give us accurate information about your business and keep it up to date.
  • Give us the access we reasonably need to deliver the services, such as manager access to your Google Business Profile.
  • Review and approve content and messages that will be published or sent in your business's name.
  • Make sure the information and materials you give us are lawful and that you have the right to use them.
  • Comply with the laws that apply to your business.

6. Results

We will supply the services with due care and skill. However, search rankings, AI-generated answers and enquiry volumes depend on third parties and factors outside our control. We do not guarantee any particular ranking, placement in AI products or number of leads.

We are not affiliated with, endorsed by or partnered with Google, OpenAI, Anthropic or any other search or AI provider. Their names are used only to describe the products our work relates to.

7. Accounts, content and intellectual property

  • Your business accounts, listings, website, customer data and content remain yours. You can remove our access at any time.
  • Content we create specifically for your business, such as website copy and profile descriptions, becomes yours once the relevant subscription fees are paid.
  • Our in-house platform, templates, methods and tools remain ours. You may use them for your business while your subscription is active. When it ends, we will help you export your data from our platform in a commonly used format on request.

8. Third-party services

Some services rely on third-party platforms such as Google, directory websites, messaging providers and Stripe. Their own terms apply, and we are not responsible for changes they make or for their availability.

9. Confidentiality and privacy

We keep your business information confidential and use it only to deliver the services. We handle personal information in line with our Privacy Policy.

10. Consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

11. Liability

Subject to section 10, and to the extent permitted by law, where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit or revenue, and our total liability arising from these terms is limited to the fees you paid us in the three months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, or to loss caused by our fraud or wilful misconduct.

12. Changes to these terms

We may update these terms from time to time. We will give you at least 30 days' written notice of any change that materially affects your subscription. If you don't agree with the change, you can cancel before it takes effect.

13. Governing law

These terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.

14. Contact

LEADGEN SERVICES AUSTRALIA PTY LTD
27 Walkhill Drive, Wollert VIC 3750
Email: support@leadgenservicesaustralia.com.au
Phone: 0481 943 786 or 0457 481 513